Tuesday, February 11, 2020

Tip #326: Show Your Customers Some Love with Inexpensive Customer Appreciation Ideas



Customers are essential to any business. Finding ways to make them feel valued is key to creating return customers and champions for your business. Below we’ve shared five easy and inexpensive customer appreciation ideas to show your customers some love today.

Choose a Customer of the Day
Use the element of surprise to delight your customers. Use your POS system or an old-school tally counter to identify your 10th customer and surprise them with one of your signature products for free or a discount on their purchase. Post a photo of the lucky winner on social media to drive in-store traffic. Let customers know they’re just as appreciated during busy holidays as they are on a random Tuesday.

Think of the kids
Being part of an industry that relies heavily on gifting holidays, consider ways to cater to shoppers with kids. By simply creating a space for kids to color and enjoy a snack, parents will be able to shop more privately for Christmas/Valentine’s Day/Easter gifts in peace. Share photos of the space on social media with details on what parents can expect and watch as grateful parents thank you with their business.

Bon Bon's Candy House created this space for kids to color and enjoy snacks
while grateful parents shopped for their Easter gifts in peace.
Send a handwritten thank you card
It may be old school, but a thoughtful handwritten note is one of the easiest and inexpensive ways to show you care. If you have access to your customers’ mailing addresses through a loyalty program or corporate accounts, consider making it a habit each week to mail a few handwritten notes to your customers. Try to make it personal or include a coupon to use on their next visit. You may be surprised how much of an impact this simple act of kindness will make.

Train your team to call customers by their first name
Calling customers by their first name makes their shopping experience personal. Train your staff to look for customers’ first names on their credit card and, then, call customers by name when thanking them for their purchase. Over time, staff are more likely to remember repeat customers and will be able to recall their names without even looking.

Say “thanks” with a video
A study by TD Banks revealed, more than 80% of customers like getting thanked in person. Since this isn’t always possible, a thank-you video from you may be the next best (and certainly memorable) option. If you request data, like customer birthdays, consider creating an email template with a video or GIF (create your own GIFs with the app, Giphy Cam) of you wishing customers a happy birthday and send it to a group of customers who all share the same birthday month. Even though it’s a template, the message will feel more personal and special with a video coming from you.

Buffer is a social media management business that used this fun GIF
to thank customers for their business.

You don't have to wait for Customer Appreciation Day on April 18 to celebrate your customers. That's why we've shared ideas easy enough to start incorporating into your business today or any day. How do you show your customers you care? Share in the comments below.

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