Tuesday, December 17, 2013

Tip #103: Remind Employees of the Value of Customer Service

You may have more customers in your store this month than a typical month. Therefore, it’s imperative they have a great experience so that they return. That’s why this week’s tip is to remind your employees of the importance and value of great customer service. Below are a few items from a 2012 blog tip about customer service  to consider reviewing with your employees:

  • Don’t just greet customers – greet them with a smile.
  • Thank customers for their business and invite them to come back again.
  • Be proactive – go to the customer in the store to offer assistance.
  • Ask customers who call the store if they may be placed on hold rather than assuming and saying “Hold, please.”
By providing exceptional customer service, you just may turn that customer who walked in by chance into a new regular who visits your store for treats throughout the year.

No comments:

Post a Comment

We appreciate your feedback!
RCI will review all comments before posting.