You may have more customers in your store this month than a
typical month. Therefore, it’s imperative they have a great experience so that
they return. That’s why this week’s tip is to remind your employees of the
importance and value of great customer service. Below are a few items from a 2012
blog tip about customer service to
consider reviewing with your employees:
- Don’t just greet customers – greet them with a smile.
- Thank customers for their business and invite them to come back again.
- Be proactive – go to the customer in the store to offer assistance.
- Ask customers who call the store if they may be placed on hold rather than assuming and saying “Hold, please.”
By providing exceptional customer service, you just may turn
that customer who walked in by chance into a new regular who visits your store
for treats throughout the year.
