So, you’ve taken the time to set up your business Facebook page. You’ve even updated the page with a cover photo for the new timeline feature. That’s great! But, how are customers finding you on Facebook? We recently visited a variety of candy store websites to connect with their Facebook page and were surprised to find that while many of them had a Facebook page, they were not connecting to it from their website. Or, if they were, the link was tucked away and difficult to find.
Facebook actually provides the images available for you to use on their website (and other marketing materials) along with the guidelines for use. You can find the files and guidelines here (read the guidelines for usage and then click on ‘downloads’). Be sure to pay attention to where you place the link and image on your website. Your customers will likely not take the time to search for it, so you want to be sure it is somewhere that grabs their attention and encourages action. And when they do take action, why not reward them? Offer them a discount or coupon just for liking your store on Facebook. You may want to make it valid for just the day or week they have 'liked' you so that they are motivated to get to your store asap.
Note: Today’s tip is focused on adding a Facebook ‘Like’ button to your website, but we would go one step further and encourage you to be sure all of your online media is connected. Do you have Twitter or a blog? Be sure you provide an easy-to-find link to those features as well. You want to be sure that if a customer lands on your blog in an online search, they also are able to easily connect to your website as well as Facebook and any other online media you manage.
If you haven’t set up a Facebook page for your business yet, RCI members can check out the Jan/Feb/Mar 2012 edition of Kettle Talk for an article on how to get started with Facebook.