Tip #290: How Not To Ruin Chocolate

With a pinch of moisture and a dash of heat, you’ve got the recipe to ruin perfectly good chocolate. But we’re not looking to ruin chocolate here! It may not be easy, but as a chocolatier, you are expected to craft delicious chocolate with a glossy sheen and perfect snap every time, without fail. However, thanks to a myriad of factors that can negatively affect  your chocolate at any given point, even the most skilled chocolatiers can have off days in the kitchen. To help, we’ve created this quick-reference guide to pinpoint common mishaps that can occur when working with chocolate so they can be easily corrected.

Chocolate is dry and powdery

When you rub chocolate and it feels dry and powdery, say “hello” to sugar bloom. Sugar bloom is caused by moisture. Dew forms on chocolate and gets absorbed by the sugar, leaving a dusty layer of crystals.

    Causes:

• High humidity (50% humidity or less is best)
• Cooling temperature was too low (below 50° F)
• Chocolates with a moist center were stored in a high-temperature room.

Chocolate feels greasy

If your chocolate feels greasy, you've got fat bloom. Fat bloom is caused when cocoa butter separates and moves to the surface of chocolate.

     Causes:

• Centers made with soft fats. Many nut centers can also cause fat bloom when in contact with incompatible fats.
• Proper storage temperature was not maintained.

Chocolate doesn't release properly from mould

Are your chocolate moulds putting up a good fight? Learn how to fight back with common causes for sticky moulds.

     Causes:

• Mould was too cold or too warm, causing chocolate in contact with the mould to lose temper.
• Mould was not clean.
• Too much or too little seed when tempering.
• Sugar bloom (see above)
• Center was too cool. Center must be close to the temperature of the chocolate.

Cracks in finished product

Sure, that chocolate bunny with a crack down the middle can still taste good, but it doesn't exactly send the right message to customers. Learn what's causing the problem below, so you can avoid it in the future.

     Causes:

• Cooling temperature was too low (below 50° F)
• Chocolate was in the cooler too long.
• Low viscosity of the chocolate

Other considerations

If you've covered all the bases above and are still unsure what's wreaking havoc in your candy kitchen, here's a few other common culprits you may have overlooked.

• Local climate conditions can greatly affect the environment of your candy kitchen and, in turn the results of your finished products. Take care to create an ideal environment for working with chocolate.
• Chocolate picks up and holds odor. Be careful when using products with a strong odor near chocolate, such as mint and even cleaning products.
• Be mindful of where air vents are blowing. Avoid air vents blowing directly on product.
• Keep moisture far from your chocolate making areas. A dishwasher giving off a bit of steam can have a negative effect on any product that is near it.
• Do not cook near chocolate. If you make caramel, for example, it should be made in a separate area.

Mistakes happen. Learn from your mistakes and the mistakes of others through education and talking with fellow candy makers. By understanding what could go wrong and how to avoid or correct mistakes, you can avoid a great deal of unnecessary costs and frustration.If you have questions that are not addressed in this post, RCI members can login to pose questions to fellow members on RCI’s online forum, List Serve.

RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Review past blog posts for quick and actionable tips to apply to your business. Look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox.

Not a member? Click here to learn how RCI can help you build your sweet business.

Tip #274: Retain Samples for Quality Control

When a delighted customer purchases a box of assorted chocolates from your shop, ideally, the box of chocolates would be consumed right away or at least within a week. In the event they are stored away in a cupboard for a special occasion or (dare, I say) forgotten, do you know what your products would look or taste like in two to three, or even four months? This week’s tip offers reasons for obtaining retention samples and advice on how to do so.

It is important to know and understand the shelf life of your products and collecting retention samples is the best way to test product limitations, so you can adjust recipe formulations if issues arise or advise customers on the best timeframe to enjoy your products.

When testing the shelf life of your product, variables, like packaging, must remain the same. For example, when testing your products, make sure they are stored in the same packaging they would be sold in. If they are shrink wrapped before selling (which is highly recommended), shrink wrap the product before storing them for testing. Anticipate how your customers would store your products, if not consumed right away. Would they store them in the refrigerator or in the pantry? Consider a reasonable length of time a consumer may store your products before consuming them. If you are unsure, ask a small group of loyal customers or friends and family.

Over time, enlist experienced tasters (this could be staff members or, again, frequent customers) to review your products for consistency and quality. If you run into issues with product quality, RCI members can login to pose questions to fellow members on RCI’s online forum, List Serve.

Regularly retaining samples of each batch could prove useful if you ever experience a product recall or customer complaints. At a past Chocolate Boot Camp course, RCI member, Candy House Gourmet, shared that they regularly take three samples of every product, label them each with a lot code and freeze the samples in a Ziploc freezer bag for four months. If a customer calls and complains, they can reference the quality of the product when it left their facility.

This week’s tip may require some extra steps and additional storage, however, the benefits of taking a proactive approach to quality assurance often outweigh the risks of not practicing such precautions. Comment below if you take retention samples of your products and what you’ve gained from this practice.

RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Review past blog posts for quick and actionable tips to apply to your business. Look for the "Subscribe now"box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox.

Not a member? Click here to learn how RCI can help you build your sweet business.

Tip #214: Build a Support Network

As a small business owner, it is easy to find yourself feeling isolated and even depressed, especially during the holidays. In fact, this is a common sentiment amongst entrepreneurs. It can be comforting and beneficial to have a strong network of  like-minded individuals who understand your day-to-day challenges.

Every professional knows building a network is important. If your eyes are already starting to gloss over because a) you don’t have time, b) you don’t know where to start, c) you find networking to be intimidating, or d) all of the above, it’s time to perk up! We’ve identified 4 ways to build your network, plus, ways RCI can help!

1. Seek out a mentor

A great mentor can offer guidance and support through the wisdom that comes with experience. There’s a good chance with any challenge you may be facing, they’ve lived  it and can share what they’ve learned from both their mistakes and successes. Look for experienced leaders that you admire and respect through your local community or your industry.

RCI’s People to People Network is a great resource for identifying members within the same industry, who have voluntarily offered to share their knowledge with other RCI members. Within the People to People Network we have identified potential mentors, as well as their areas of expertise, including industry subjects such as tempering, equipment, formulations, facility design and more, as well as broader business topics like marketing, accounting, ecommerce, succession planning, etc. Sign in at retailconfectioners.org and find the People to People Network under the Member Resources tab.

2. Attend social events

Of course, seeing what your local Chamber of Commerce or other local professional organizations have on the calendar is an option. If you’re looking for a group with more specialized interests, check out Meetup.com to find like-minded individuals gathering near you.

Providing opportunities to connect with fellow confectioners and industry suppliers is one of the pillars of RCI. As an international association, you can expect RCI to host a number of events for members and non-members across the US and abroad each year, offering fun and engaging ways to build relationships and share ideas. Visit retailconfectioners.org/events or follow us on Facebook to keep up on the latest events.

3. Volunteer

As the saying goes, “you have to give to get.” You’d be surprised how quickly and effortlessly your network can grow when you volunteer.

Even if you’re already involved in a networking association, it can be awkward and intimidating to put yourself out there. By volunteering, making connections may come more naturally to you if you’re working with others on a specific task or project.

4. Share your advice and experience

Even the busiest of us can manage to make time to post to their favorite social network now and then. A few minutes is all you need to join the conversation happening on RCI’s online forum, List Serve. Respond to inquiries and share your own quandaries in your pajamas, if you wish! Participate in troubleshooting topics ranging from chocolate production, marketing and business ownership and build your network in the process. Sign in at retailconfectioners.org and find List Serve under the Member Resources tab.

Stay connected with RCI through Facebook for more tips and inspiration dedicated to the retail candy maker. Not a member? Click here to learn how RCI can help you build your sweet business.

Tip # 194: Create your Own Nutrition Fact Labels

Get answers to even the trickiest questions directly from
confectionery professionals through RCI’s List Serve.

So, your business is required to provide nutrition fact labels for your products. Whether you’re looking for a solution or reconsidering your current solution, you can create your own FDA-approved nutrition fact labels without spending a fortune. Read the following recommendations from fellow candy makers through RCI’s forum, List Serve.

“My state health department offers a free service. I gave them my ingredients, package size and serving size and they built complete nutritional labels.”   - W. Lewis, Chiammaya Custom Crafted Chocolates

“NutraCoster is a good program for creating nutritional and ingredient information panels. Another good one is Genesis R&D by ESHA Research. Both of these programs have generic ingredients to add, but you have the ability to use specific information on ingredients like chocolate.” – M. Koch, Morley Candy Makers/Sanders Candy

“We use NutraCoster as well and like it okay, but I just learned about ReciPal, who will do individual recipes for $19. They also have monthly plans.”   – B. Pelletier, Kakao Chocolate

Not sure if your business is required to provide nutritional information for your products? Click here to learn about the FDA’s requirements for nutrition labeling.
 

Get answers to even the trickiest questions directly from confectionery professionals through RCI’s List Serve. RCI members: click here to post your own questions or subscribe to daily digests and threads. Not a member? Click here to learn how RCI can help you build your sweet business.

Tip #190: Don’t Sweat It! Stop Sea Salt Caramels from Sweating

Suffer from sweaty sea salt caramels? Take tips from fellow candy makers and RCI members on how to avoid this common problem, as discussed through RCI’s member forum, List Serve.

“We are looking for a high-quality sea salt for our caramels. We experience problems when storing salted caramels in our cool room (50 degrees – 50% humidity). The sea salt seems to sweat or become clear on the caramel when stored.” - M. Mootz, Michael Mootz Candies, Inc.

“We do not store our sea salt caramels at a reduced temperature due to similar issues, we store [sea salt caramels] at factory room temperature.” – T. Hicklin, Candy House Gourmet

“Some salts are harder than others. Pink Himalayan sea salt is harder and more dense. It is less likely to absorb moisture.” – R. Hofberger, (retired)

“I would recommend dehumidifying to at least 40%. If that can’t be done, shrink wrap the boxes/cases. Completely enclose the product and then store. It works very well.” – Marty Lyp, Peterbrooke Chocolatier

If you’re a member of RCI and you would like to get in on the conversation, click here to subscribe to List Serve. Not a member? Click here to learn how RCI can help you build your sweet business. 

Stay connected with RCI through Facebook for more tips and inspiration dedicated to the retail candy maker. Not a member? 

Tip # 173: Subscribe to List Serve

The science of candy making can be complicated, making it difficult to get answers to your questions online that are both relevant and accurate.

Did you know RCI offers an online forum for members, called List Serve, which is designed to connect with fellow candy makers and even suppliers who have the knowledge and experience to answer your questions? List Serve is also a great way to support fellow colleagues in the industry by responding to their questions.

If you’re considering purchasing a new piece of equipment or looking to do business with a new vendor, get recommendations from fellow members by creating a post on List Serve.

Stay up-to-date on posts, by subscribing to conversations covering topics such as chocolate production, marketing and merchandising and owning a business. RCI members can click hereto subscribe now.

Not a member of RCI? Visit RetailConfectioners.org for more information on how to join.