Tuesday, November 21, 2017

Tip #245: Give Thanks For Your Staff


Thanksgiving can be a helpful reminder of the importance of showing gratitude. In the workplace, employee recognition has proven to be a strong motivator, positively effecting employee engagement, productivity and turn over. According to a survey by Globoforce:
  • 67% of employees value praise and commendation from a direct manager over financial incentives.
  • 78% of U.S. workers report that being recognized motivates them at their job.
  • Companies with strategic recognition reported 23.4% less turnover than companies without any recognition program.
RCI member and the owner/manager of Cowboy-Up Chocolates, James Crowder, shared how he uses a simple questionnaire to recognize his staff in a 2014 article published in Kettle Talk magazine (RCI members: click here to login in to view the full article).

“At Cowboy-Up Chocolates we use a 'get to know you' questionnaire to get to know our employees on a deeper level. We ask questions to indentify their favorite foods, hobbies, influences, values, movies, birthday, etc. We have new employees complete the questionnaire one month after employment; at this time they feel more comfortable to honestly and thoroughly complete it.

We don’t just file the questionnaire with employee paperwork. We use it to show appreciation for our employees throughout the year. Some examples, include:
  • One associate liked sunflower seeds so we purchased a five pound bag of sunflower seeds and placed them on her desk with a note of appreciation--she beamed for three days.
  • A member of management said he loved a certain restaurant and would always eat there when he visited that city. We called the restaurant and asked to buy a menu. We had it framed and presented it to him with a gift certificate to the restaurant--his work attitude improved.
  • One of our employees plays trumpet in a jazz band. At a hobby shop, I found a ceramic frog playing a trumpet and purchased it for her--she keeps it on her desk and gives a big smile every time I pass by.”
The holiday season is an especially important time to show your team they are appreciated, but it is equally important to show your employees they are valued all year.

Stay connected with RCI through Facebook for more tips and inspiration dedicated to the retail candy maker. Not a member? Click here to learn how RCI can help you build your sweet business.

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