Tuesday, November 24, 2015

Tip #172: Give thanks to your customers and staff year around!

 RCI members Peterbrooke Chocolatier (top) and Madelaine Chocolate Company (bottom)
showcase their turkey-time treats on social media.

Thanksgiving is the time of year when we all take pause to give thanks to the people and things that bless and enrich our lives. For businesses, this often takes form in a variety of thinly veiled ploys to lure shoppers in the doors for a sale or an open house. Not that there is anything wrong with this, because it is also the one of time of the year when shoppers are most willing to spend money. However, unless you are practically giving away flat-screen TVs or have pyramid display of this year’s Tickle-Me Elmo crowding the aisles, chances are you’ve got a lot of competition just to get shoppers in the door on Black Friday.

The point is, although Thanksgiving is a nice reminder to thank the people who make an impact in our lives, it shouldn’t be the only time we recognize loyal patrons for their business or celebrate a winning staff before they run the marathon of holidays. Plus, consider what kind of lasting impression a sincere gesture of gratitude makes when the reason for the gesture is just because.

Before planning a New Year’s Eve gala for your staff or customer appreciation event next March, keep in mind even small gestures can make a big impact when they are sincere.

Help Scout, a web-based help desk that empowers businesses to deliver exceptional customer service, compiled 25 ways to show your appreciation to customers and your team. Some of their ideas ooze with creativity and others are fail-proof but often forgotten. Click here to see what they've come up with. Chances are you will find at least one idea (or a dozen) that you could apply to your business.

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